Warranty
At Tru-Gard, we don’t just stand by the quality of our products. We proudly stand behind it. That’s why many of our safety solutions come backed by our 10-year Tru-Gard warranties. On this page, you’ll find answers to common questions, our full warranty Terms and Conditions, and a form to submit supporting evidence for a warranty claim or to provide proof of installation quality when requesting a warranty certificate.
Dulux Powder Coating Care and Maintenance Recommendations
| Environment Type | Conditions | Example Environment | Recommended Minimum Cleaning |
|---|---|---|---|
| Exterior | Mild | Arid, Dry, Urban, Inland, City | Every 12 months |
| Light Industrial, Geothermal (>500m from source*), and Inland Coastal (mild sea spray zone) | Every 12 months | ||
| Exterior | Severe | Sea Shore (medium sea spray zone), Offshore Islands*** and/or Geothermal (<500m from source**) | Every 6 months |
| Interior | General Interior | Minor Condensation i.e. Warehouses, Shipping Depots, Factories etc | Every 12 months |
| Moderate Interior | High Moisture i.e. Dairy & Food Processing Plants, Breweries, Cold Stores etc | Every 12 months | |
| Significant Contamination i.e. Swimming Pools, Tanneries, Fisheries etc | Every 6 months |
*Geothermal environments greater than 500m of a bore, mud pool, steam vent, or other source with a pH between 5 and 9. For pH outside this consult Dulux.
**Geothermal hot spots within 500m of a bore, mud pool, steam vent, or other source.
***All offshore islands including Waiheke, Stewart Island, Tasmania, Norfolk Island, Fraser Island and Pacific islands eg PNG, Fiji, Samoa, Tonga, Tahiti, Noumea.
To find out more visit the Dulux Powders NZ Website.
Warranty Terms
1. Warranty Coverage
1. Warranty Coverage
Tru-Bilt Industries Ltd warrants that all Tru-Gard™ safety products—including bollards, barriers, personnel gates, handrail systems, and related accessories—will be free from defects in materials and workmanship under normal usage for a period of 10 years, provided the product is installed, maintained, and used in accordance with Tru-Bilt’s instructions
2. Eligibility
2. Eligibility
This warranty applies only to:
- Products purchased directly from Tru-Bilt or an authorised distributor.
- Goods installed in accordance with the respective Owner’s Manual or Installation Guide.
3. Claim Process
3. Claim Process
To submit a warranty claim:
- Complete the Warranty Claim Form, available below.
- Submit clear photographs documenting the issue.
- Provide any additional installation or maintenance records, if requested.
- Tru-Bilt reserves the right to inspect the product onsite or request further evidence.
When a claim is approved, Tru-Bilt will elect to either repair or replace affected parts or full components, depending on product condition and availability. Labour and travel costs are excluded from coverage
4. Exclusions
4. Exclusions
This warranty does not cover defects or damage resulting from:
- Misuse, abuse, accident, neglect, improper installation, or non-compliance with instructions.
- Exposure to corrosive environments beyond product specifications.
- Normal wear and tear.
- Variations in colour, coating fade, or cosmetic blemishes over time.
- Damage during transport or poor post-purchase handling.
- Modifications or alterations made without Tru-Bilt’s written approval.
Tru-Bilt does not gaurantee fitness for specific use or purpose beyond stated / approved installation applications. Suitability should be confirmed and approved prior to installation. Please contact our team for more information.
5. Transferability
5. Transferability
The warranty is non-transferable and applies only to the original purchaser. (Current documentation does not support transferable coverage.)
6. Limitations of Liability
6. Limitations of Liability
Tru-Bilt’s liability is strictly limited to the repair or replacement of covered components. Under no circumstances will Tru-Bilt be liable for:
- Loss of profit, business, or production.
- Indirect, incidental, or consequential damages.
- Labour, finishing, shipping, or installation-related costs.
7. Compliance with Law
7. Compliance with Law
This warranty is in addition to and not in substitution for rights under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law, which cannot be excluded or limited.
Warranty Summary
| Description | Details |
|---|---|
| Warranty Duration | 10 years (materials/workmanship) |
| Eligible Products | Tru-Gard™ bollards, barriers, gates, handrails, and accessories |
| Claim Requirements | Warranty Form + photos, proof of proper installation & maintenance |
| Tru-Bilt Obligation | Repair or replace parts/products (at Tru-Bilt’s discretion) |
| Excluded Costs | Labour, travel, installation, or transport |
| Excluded Damage | Misuse, corrosion, alteration, wear, transport damage |
| Consumer Protection Rights | Honours statutory rights under NZ and Australian consumer laws |
FAQs
What products are covered under warranty?
What products are covered under warranty?
All Tru-Gard-manufactured products are covered under our standard warranty, provided they have been installed correctly and used as intended.
What does the warranty cover?
What does the warranty cover?
The warranty covers defects in materials and workmanship under normal use and conditions. It does not cover damage caused by incorrect installation, misuse, or general wear and tear.
How do I request a warranty certificate?
How do I request a warranty certificate?
To be issued a warranty certificate, you’ll need to provide proof of correct installation using the form on this page. This ensures our product has been installed to the required standard for warranty validation.
What should I include when submitting a warranty claim?
What should I include when submitting a warranty claim?
When submitting a claim, include clear photos or videos of the issue, proof of purchase, and any relevant installation details. This helps us assess the situation quickly and accurately.
