Shipping policy

• All orders are processed during business days, Monday – Friday. 

• You will receive two emails: 

1. Order Confirmation when your order is placed successfully. 

1. Dispatch Notification once your order has been shipped, including tracking details if available. 

• We offer free freight across New Zealand for orders made online over $150

• For smaller accessory items or promotional purchases, a standard shipping fee will apply, unless otherwise communicated. For orders of $150 or more made online, we offer free shipping across New Zealand. 

• Estimated delivery times: up to 1-3 business days, with 2 extra days for rural locations.  

• For freight across Australia, we will provide a freight/courier price at the time of your quote, subject to location, weight, size.  

• Estimated delivery times: up to 1- 4 business days, with 2 extra days for rural locations.  

• International shipping costs are calculated at cost and confirmed before the completion of the sale 

• Heavy or large safety systems are shipped via Tru-Gard-nominated carrier to ensure safe transportation. While smaller items may be couriered, depending on weight/size/delivery location.  

• Packaging is handled with care to minimize risk of damage during transit. In case of visible damage upon delivery, please document and report it immediately. To info@tru-gard.com / NZ - 0800 144 999, AU 1800 144 999.

• A tracking number will be provided in your dispatch notification email. Please allow up to 12 hours for tracking information to become active. 

• If your order hasn't arrived within 10 business days from dispatch, please contact us on info@tru-gard.com 

• Upon delivery, please inspect goods immediately and notify us if any damage or defects are found within 7 days of delivery. 

• Our returns policy for damaged or defective goods is governed by our standard Terms & Conditions 

• Returns due to change of mind are not accepted unless Tru-Gard has supplied incorrect or negligent information. Please note this includes inaccurate quantities as supplied by the customer at the time of purchase. 

• For questions related to your order, shipping rates, or delivery times, email us at info@trugard.com or call NZ - 0800 144 999, AU - 1800 144 888.

AU - Kemps Creek, NSW