Solutions Guide
One for installers, architects and builders. Each will need a contact form with some variation in it + the architects will need a download our revit files option as discussed today.
Tru-Gard FAQs
Do you offer shipping across New Zealand?
Do you offer shipping across New Zealand?
Yes – we ship our products from the Far North to the Deep South. Please see our [Shipping page] for more information.
Can I buy Tru-Gard products in Australia?
Can I buy Tru-Gard products in Australia?
Not on the website (yet!) – watch this space, we're working on it. In the meantime, you can absolutely order by filling in our [Contact Form], and one of our team will be in touch.
Do you install the products, or is it DIY?
Do you install the products, or is it DIY?
We offer both installation and supply-only options, depending on your site's unique needs. If you choose to install the product yourself, we have a great range of easy-to-follow guides. Once your installation is complete, simply submit your photos through our [Warranty Approval Form] to activate your Tru-Gard 10-year warranty.
Can I get a quote before ordering?
Can I get a quote before ordering?
Absolutely – just fill in our [Contact Form] with some information about your project and we’ll be in touch with a tailored quote.
Are your products compliant with NZ and AU Standards?
Are your products compliant with NZ and AU Standards?
Yes – all our products are designed and independently tested to meet or exceed New Zealand and Australian safety standards. For more detail, visit our [Product Engineering page].
Can you create a customised solution for me?
Can you create a customised solution for me?
Yes – we offer some custom design and development services. If you have specific requirements, please get in touch with our team to see how we can help.
What materials do you use?
What materials do you use?
We use high-grade, durable materials such as galvanised steel, powder-coated finishes, and aluminium (for handrail systems) — all built to withstand tough site conditions.
How long will my order take?
How long will my order take?
Delivery times vary depending on the product and your location. Please check our [Shipping page] for timeframes and delivery information.
Can I pick up my order?
Can I pick up my order?
Yes – we offer a Click & Collect option from our Dunedin HQ by prior arrangement. If you didn’t select this at checkout, just contact our team to organise it.
Are you a direct seller or a reseller?
Are you a direct seller or a reseller?
We’re proud to design, manufacture and sell our products directly. That means expert advice, better pricing, and no middleman.
Do your products come with a warranty?
Do your products come with a warranty?
Yes – all Tru-Gard products are backed by a 10-year warranty when installed to our specifications. For more information, visit our [Warranty page] or complete the [Warranty Approval Form] after installation.
What’s your returns policy?
What’s your returns policy?
We stand by the quality of our products, but if something’s not right, please contact us as soon as possible. Our team will work with you to resolve the issue quickly. You can find more details on our [Returns & Warranty page].
Do you offer bulk or trade pricing?
Do you offer bulk or trade pricing?
We’re happy to discuss bulk or trade pricing options tailored to your specific project. Please contact us with details about your requirements, and one of our team will respond promptly.
Can Tru-Gard products be used indoors and outdoors?
Can Tru-Gard products be used indoors and outdoors?
Yes – we have products designed specifically for indoor or outdoor use. These are clearly marked on the individual product pages. For more information or advice, please contact our team.
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Real Results. Real Feedback
“The team at Tru-Gard has been great to deal with - always helpful and quick to respond. Their products are solid and reliable, and they really know what they’re doing when it comes to workplace safety solution.”
“The team at Tru-Gard has been great to deal with - always helpful and quick to respond. Their products are solid and reliable, and they really know what they’re doing when it comes to workplace safety solution.”
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Tru-Results
Real-world safety solutions, proven results. Explore our Tru-Gard Safety Success Stories & Insights to see how our products are making a measurable difference on worksites across New Zealand and Australia.
